KEVIN RANARA
WHAT YOU NEED, WHEN YOU NEED IT
OUTSOURCING SERVICES
FOR YOUR BUSINESS
A lifelong passion for helping others, combined with my desire to make an impact where it’s needed most, has led me to pursue a freelance career. With my unmatchable rates, impeccable quality and fast turnaround, I’ve garnered numerous clients who I work with regularly. Contact me to commission your project today.
SOCIAL MEDIA MANAGEMENT
The world at your fingertips
Your social media presence serves as the virtual face of your business, and is the first impression you will make with any prospect or client who finds your services through online searches. An active and engaging social media presence is definitely essential to the growth, sustainability, and success of your business. Social media marketing and management is one of my specialties, and an area in which I partner with almost every one of my clients. Ready to join the conversation with your prospects and customers?
PROJECT MANAGEMENT
Stay Organized
While it is very easy to talk about being organized, staying organized is something else entirely. As an entrepreneur, you have so many balls up in the air at once that you may find keeping your projects, team members, and schedule organized difficult. As a virtual assistant that specializes in project management, I can help you keep your business running smoothly. I can help you choose and setup your online project management system. By entering all of your projects and tasks in a project management system, assigning tasks to the team members and setting due dates, you ensure that all tasks are completed in a timely manner and everything is properly tracked.
PODCAST MANAGEMENT
Serve your audience better
Podcasts are no longer just something you listen to via an iPod or an iPhone. Podcasts are portable and because of they're portability, they're more personal. Consider starting a podcast of your own. It will allow you to grow in ways you never imagined. It will grow your email list, your audience, your influence and your bank account. The times of struggling with post-recording, expensive transcription and show notes services are over!Whether you need help in editing, transcriptions, show notes, I'm here to help.
CUSTOMER SERVICE
Because every great business is built on friendship
Your customers are your business, so developing and maintaining strong, healthy relationships with them is key to long-term success. However, not every business owner is a classic “people person”, and sometimes, we don't have all the time in a day to respond to clients as completely as we would like. If clients feel neglected or ignored, even if you have every intention of getting back to them when you can, they may go elsewhere. My career began in customer service. I love talking with people and am really great at it. I can be your “people person”, whether through email, over the phone, or on social media. High powered CEOs and anyone in the upper levels of corporate business is bound to have a personal assistant who handles much of their email and scheduling, so why shouldn’t you? You’re just as busy when running a small business as a “solopreneur”.
MY SKILL SET
How I Can Help
As a freelancer, I understand that my clients come to me for support they can’t find anywhere else. With a robust skill set developed from years of professional experience, my work and guidance has helped countless clients achieve optimal results. Read below to learn more about my prominent skills and what I have to offer.
SOCIAL MEDIA MANAGEMENT
Social media profiles setup
Facebook management
Creating Facebook Fan Pages / Groups
Twitter monitoring
Twitter SPAM removal
Increase Twitter followers
Comment management
Social media promotion & advertising
Schedule Tweets & Posts
Track Mentions and Hashtags
Create pinnable images on Pinterest
Create & upload videos on YouTube
Youtube Optimization
Answer inquiries and messages
ADMINISTRATION SERVICES
Managing & answering to blog comments
Organize your calendar and manage meetings
Book flights, hotels and organize travel itineraries
Find, research and order products and services online
Schedule and manage your important appointments
Event coordination, organization and management
Updating and organizing your contacts
Filtering, organizing & managing your email accounts
Wake-up calls
Set goals & accountability
Send you motivational quotes, videos, pictures
Help respond to quick and simple emails
Complete your online shopping
Handle gift buying
Make dinner reservations
Book business (and personal) travel arrangements
PROJECT MANAGEMENT
Crafting an effective project management plan and improving it as necessary to guarantee currency,consistency and applicability.
Keeping the different variables of a project such as cost, schedule, scope, and deliverables on track.
Managing the needs and expectations of the stakeholders.
Managing the production of the required deliverables
Adopting any delegation and use of project assurance roles within agreed reporting structures
Monitoring overall progress and use of resources, initiating corrective action where necessary
Liaison with appointed team members to assure the overall direction and integrity of the project
Monitoring team members to ensure guidelines are maintained
Recruiting project staff and consultants when necessary
Recording and managing project issues and escalating where necessary.
Managing co-ordination of the partners and working groups engaged in project work.
WRITING, RESEARCH & CUSTOMER SERVICE
Keywords & SEO research
Conduct internet research on any topic
Domain search
Competition research
Research information for a person or company
Find reviews on products and services
Compile relevant research based on your needs
Identify credible sites with up-to-date information
Responding to email, support tickets, chat requests
Data entry in Word or Google Docs
Creating and managing Spreadsheets
Preparing Powerpoint presentations
Transcribe audio/video recordings
Edit/Proofread blog posts & content
Article Writing
WEBSITE, GRAPHIC DESIGN & AUDIO EDITING
WordPress installations
Plugins installation
Website editing & changes
Domain registration
Managing hosting
Website security & maintenance
Landing pages
Blog post images
Basic Photoshop
Infographics
Audio editing
Adding intro’s and outro’s to audio
Audio cleaning and volume leveling
Show notes writing
ID3 Tagging and artwork uploading
QUALITY ASSURANCE
Monitor phone and email transactions, providing coaching, feedback, complimentary training and assistance to contractors
Creating a test plan and use it to assess functionality, performance, reliability, stability and compatibility with other systems
Identify the calls failing to meet predefined standards and root cause analysis
Performs service observes or live barge sessions to provide immediate feedback
Coordinates with Training, Operations and Workforce in order to carry out Quality-related project management
Perform CSAT analysis, DSAT scrubbing and NPS Management
Organizes reports for analysis and amends scorecard to improve quality and customer satisfaction
Uses quality monitoring management tools to track performance
Theodore Roosevelt
Take up one idea. Make that one idea your life – think of it, dream of it, live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every other idea alone. This is the way to success, that is way great spiritual giants are produced.”
CLIENT TESTIMONIALS
"I've worked with Kevin for over 10 months now as my personal assistant. He's extremely responsive, detail-oriented and quick to learn each new task I presented to him. His integrity and warmth have made a big impact in my team. I can't speak highly enough for him, and you'd be lucky to work with him."
Chelsea O'Brien
"Kevin is awesome when he is working and very nice!"
Juju Watkins
"Kevin is a super contractor! He is very keen into details especially when I asked his help in creating a financial acknowledgement letter which I needed to submit to my lawyer. He's a hardworking person and very dedicated to his career. He not only writes, he does research and invests time in understanding and editing where needed. Just hire him and you’ll agree!"
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